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In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a ''screen pop'' is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone. For ''inbound'' calls, the data displayed typically contains call information such as: * Caller ID (CID) * Automatic number identification (ANI) * Dialed Number Identification Service (DNIS) * Information entered from an Interactive voice response (IVR) system. * Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent. For ''outbound'' calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record. ==See also== * Computer telephony integration 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「screen pop」の詳細全文を読む スポンサード リンク
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